Legal & Terms
Built on transparency, anchored in trust. Our premium framework for professional collaboration.
Privacy Policy
Transparency in how we handle your brand data is our top priority. We only collect what's necessary to deliver elite content.
Data Acquisition
- Form submissions & basic contact info
- Browser data for optimized performance
- Public social media handle verification
Retention & Security
- AES-256 encrypted storage protocols
- Strict 6-month clearout for inactive data
- Zero third-party data trading policy
Terms & Conditions
Standard project terms ensuring smooth execution and mutual accountability across all ad creatives and web projects.
Service Execution
Timelines begin only after all branding core assets are provided by the client. Delays in provision impact global delivery dates.
Ad Account Guidelines
For Meta and Google Ads, clients must maintain compliant accounts. Adency is not liable for platform-side rejections.
Refund Policy
A clear, trust-first approach to project cancellations and service performance.
Project-Based
No refunds after first draft delivery. All post-production refinements are included.
Retainer-Based
7-day notice required. Refund pro-rated based on unutilized management days.
Force Majeure
100% refund if Adency cannot commence project due to internal catastrophic delay.
Usage Rights
Defining how you can use the creative assets we produce across various global platforms.
Commercial License: 1-year unlimited social media usage included standard. Global TVC placement requires separate licensing.
Music Clearence: All production music is licensed specifically for social-first platforms (IG, TT, FB).
Content Ownership
Intellectual property transfer protocols upon project milestone completion.
"All creative assets produced by Adency remain the property of the agency until the final invoice is cleared. Upon payment, full economic rights transfer to the client, with Adency retaining only the right for portfolio display."
Client Responsibilities
Ensuring a smooth production cycle through active participation and asset hygiene.
Need a Custom License?
For broad-scale broadcasting, global VOD, or unique intellectual property buyouts, contact our legal desk directly.
